Refund and Returns Policy

단순 변심에 의한 교환 혹은 반품은 왕복 배송비(해외 포함)등 제반 비용이 구매자에게 부과되오니 반드시 확인해주시기 바랍니다. 

무료배송 상품의 경우도 배송비를 제외한 나머지 금액을 환불해 드립니다.

반품시 먼저 판매자와 연락하셔서 반품사유와 배송비등을 협의 하신 후 상품을 반품하시기 바랍니다.

 

The Office

Phone: 213-330-5550

Business Hours

Monday – Saturday 9:00am to 6:30pm

Sunday – 9:00am to 5:00pm

Shipping
We use UPS Ground /USPS for shipping and delivery. As such, if UPS Ground does not serve your area, you will need to select an alternative address where UPS Ground does reach.
Return, Refund, and Exchange
No cancellation or refund of order already delivered to the designated recipient shall be allowed, except:
(a) when the delivered product was defective;
(b) when the product was delivered damaged. gnhshop.com will allow refund, return, or exchange (whichever applicable) in the above two cases. If a package and/or product are/is tampered, no refund shall be allowed but exchange only. If you purchase the product that is out of stock, gnhshop.com will inform you immediately and refund payment within seven (7) days of paid date or cancel all transactions within seven (7) days of its occurrence date if payment has not been received.